1. Introduction
ValueFirstTravel ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our travel services.
2. Information We Collect
2.1 Personal Information
We may collect personal information that you provide directly to us, including:
- Name and contact information (email, phone, address)
- Travel preferences and history
- Payment information (processed securely by third-party providers)
- Passport and identification details for travel bookings
- Emergency contact information
2.2 Automatically Collected Information
We automatically collect certain information about your device and usage:
- IP address and browser information
- Device type and operating system
- Pages visited and time spent on our website
- Referral source and search terms
- Cookies and similar tracking technologies
3. How We Use Your Information
We use collected information for the following purposes:
- Providing and managing travel services and bookings
- Communicating with you about your travel arrangements
- Processing payments and preventing fraud
- Personalizing your experience and recommendations
- Improving our website and services
- Complying with legal obligations
- Marketing communications (with your consent)
4. Legal Basis for Processing (GDPR)
Under GDPR, we process your personal data based on the following legal grounds:
- Contract Performance: To fulfill travel booking contracts
- Legitimate Interest: To improve services and prevent fraud
- Consent: For marketing communications and non-essential cookies
- Legal Obligation: To comply with applicable laws and regulations
5. Information Sharing and Disclosure
5.1 Third-Party Service Providers
We may share your information with trusted third parties who assist us in providing services:
- Airlines, hotels, and other travel suppliers
- Payment processors and financial institutions
- Technology service providers and analytics companies
- Customer support and communication platforms
5.2 Legal Requirements
We may disclose your information when required by law or to protect our rights, property, or safety.
6. Your Rights Under GDPR
If you are a resident of the European Economic Area (EEA), you have the following rights:
- Right of Access: Request copies of your personal data
- Right to Rectification: Request correction of inaccurate data
- Right to Erasure: Request deletion of your personal data
- Right to Restrict Processing: Request limitation of data processing
- Right to Data Portability: Request transfer of your data
- Right to Object: Object to processing of your personal data
- Right to Withdraw Consent: Withdraw consent at any time
7. Data Retention
We retain your personal information only as long as necessary for the purposes outlined in this policy or as required by law. Travel booking information is typically retained for 7 years for accounting and legal purposes.
8. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These include:
- SSL encryption for data transmission
- Secure data storage with access controls
- Regular security assessments and updates
- Employee training on data protection
9. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure adequate protection through standard contractual clauses and other appropriate safeguards.
10. Cookies and Tracking Technologies
10.1 Types of Cookies
We use the following types of cookies:
- Essential Cookies: Necessary for website functionality
- Analytics Cookies: Help us understand website usage
- Marketing Cookies: Enable personalized advertising
- Preference Cookies: Remember your settings and preferences
10.2 Cookie Management
You can control cookie settings through your browser or our cookie preference center. Note that disabling certain cookies may affect website functionality.
11. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies.
12. Children's Privacy
Our services are not directed to children under 16. We do not knowingly collect personal information from children under 16. If we become aware of such collection, we will delete the information immediately.
13. Changes to This Privacy Policy
We may update this Privacy Policy periodically. We will notify you of material changes by posting the updated policy on our website and updating the "Last Updated" date.
14. Contact Information
For questions about this Privacy Policy or to exercise your rights, please contact us:
- Email: [email protected]
- Phone: +1-800-VALUE-01
- Address: ValueFirstTravel Privacy Officer
15. Data Protection Officer
For GDPR-related inquiries, you may contact our Data Protection Officer at [email protected].
16. Supervisory Authority
If you are not satisfied with our response to your privacy concerns, you have the right to lodge a complaint with your local data protection supervisory authority.